Detailed guides for employees to follow during a service encounter are known as
A)swim lane process maps.
B)service scripts.
C)SCOR maps.
D)Gnatt charts.

Name: Detailed guides for employees to follow during a service encounter are known as A)swim lane process maps. B)service scripts. C)SCOR maps. D)Gnatt charts.
Brand: Quizplus
Rating: 4.7 (33 reviews)

Question

Quizplus · Accepted Answer

Service scripts are detailed guides that employees follow during a service encounter, outlining the steps and interactions that should occur.

Detailed Guides for Employees to Follow During a Service Encounter