The more the service provider allows customers to influence or control the process,the greater the potential for customization.
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Q49: The steps in a service process where
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Q51: In a Process Chain Network (PCN)diagram,the highest
Q52: In a process chain network (PCN)diagram,the service
Q53: A tool which looks like a flowchart
Q55: Service steps considered back office are performed
Q56: The steps an entity performs in a
Q57: When customers perform steps in the service
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Q59: In a service operation,if the process requires
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