In universities,more courses are being added online and in massive open online courses (MOOCs)is an example of
A)increasing service interactions
B)deservitization
C)poka yoke
D)process chain network design

Question

Quizplus · Accepted Answer

Deservitization refers to the reduction or elimination of service components from a product offering, which can include moving in-person services to online formats, such as the case with universities adding more courses online and through MOOCs. This shift allows for scalability and potentially reduces the need for physical infrastructure and face-to-face interactions, aligning with the concept of deservitization.

In Universities,more Courses Are Being Added Online and in Massive