Results from Ford Motor Company's Pulse survey found that branches with higher Pulse scores had
A)higher customer satisfaction, market share, and business volume, and lower employee turnover.
B)higher customer satisfaction, market share, and business volume, and lower employee absenteeism.
C)higher customer satisfaction, market share, and business volume, and lower employee theft.
D)higher customer satisfaction, market share, and business volume, and lower employee tardiness.
E)higher customer satisfaction, market share, and business volume, and lower customer theft.

Question

Quizplus · Accepted Answer

The correct answer is A because higher Pulse scores typically indicate better overall branch performance, including aspects like customer satisfaction, market share, business volume, and crucially, lower employee turnover, which is a common indicator of a healthy workplace environment.

Results from Ford Motor Company's Pulse Survey Found That Branches