Surveys have the most beneficial effects when the results are reviewed with managers.
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Q197: "Creeping bureaucracy" prompted interest in TQM.
Q198: Incentive pay systems are a critical organizational
Q199: The focus of survey feedback is on
Q200: Reengineering is concerned with fine-tuning existing jobs,
Q201: The gains from reengineering will be greatest
Q203: Weak methodology is believed to have sometimes
Q204: OD seems to work better for supervisors
Q205: _ is an attempt to create more
Q206: TQM is mainly about achieving _ gains
Q207: What is total quality management (TQM)? What
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