Which of the following is an example of emotional contagion?
A)Pleasant service encounters contribute to the service provider's satisfaction as well as to that of the customer.
B)All employees must do certain things in spite of their true mood and emotions to provide pleasant service encounters.
C)An employee who has low satisfaction at work will also have low satisfaction outside of work.
D)An employee who is angry at work is also angry at home.
E)When an employee's emotions are in a constant state of change

Question

Quizplus · Accepted Answer

Emotional contagion refers to the phenomenon where one person's emotions and related behaviors directly trigger similar emotions and behaviors in other people. Choice A illustrates this concept by suggesting that the pleasant emotions experienced in service encounters can be transferred from the service provider to the customer, thereby affecting both parties' emotional states.

Which of the Following Is an Example of Emotional Contagion