What is the relationship between employee job satisfaction, customer satisfaction, and organizational profitability?
A)Employee job satisfaction is not related to customer satisfaction or organizational profitability.
B)Employee job satisfaction is related to customer satisfaction and organizational profitability.
C)Employee job satisfaction is related to customer satisfaction but not organizational profitability.
D)Employee job satisfaction is related to organizational profitability but not customer satisfaction.
E)Employee job satisfaction is not related to customer satisfaction, but customer satisfaction is related to organizational profitability.

Question

Quizplus · Accepted Answer

Employee job satisfaction is positively related to customer satisfaction, as satisfied employees are more likely to provide better service, leading to higher customer satisfaction. This, in turn, can lead to increased organizational profitability through repeat business, positive word-of-mouth, and reduced costs associated with employee turnover.

What Is the Relationship Between Employee Job Satisfaction, Customer Satisfaction