Retail stores have higher customer satisfaction and productivity when their employees represent the ethnicity of their
A)community.
B)country.
C)customers.
D)city.
E)all of the above

Question

Quizplus · Accepted Answer

When employees represent the ethnicity of their customers, it can lead to better understanding, communication, and service, thereby increasing customer satisfaction and productivity.

Retail Stores Have Higher Customer Satisfaction and Productivity When Their