After dealing with a very difficult customer, your supervisor emails you with a message that says, "Great job!" You are uncertain what she means because this message lacks _____.

Question

Quizplus · Accepted Answer

Paralanguage refers to the non-verbal elements of communication used to modify meaning and convey emotion, such as tone of voice, loudness, inflection, and pitch. Since the supervisor's message is in written form, it lacks these auditory cues that could help clarify the intended emotion or emphasis behind the words "Great job!"

After Dealing with a Very Difficult Customer, Your Supervisor Emails