Southwest's capability of quick gate turnaround time and exceptional employee-customer interactions is known as
A) a distinctive organizational capability.
B) an exceptional opportunity.
C) a superior customer value.
D) a distinguished service.
E) None of the answer choices is correct.

Question

Quizplus · Accepted Answer

Southwest's quick gate turnaround time and exceptional employee-customer interactions are not easily imitated by other airlines and thus forms a distinctive organizational capability.

Southwest's Capability of Quick Gate Turnaround Time and Exceptional Employee-Customer