Members of organizations claim they follow the formal rules and procedures of their organization,despite acting at odds with such rules and procedures during their daily work lives.This contradictory use of rules in bureaucracy leads Meyer and Rowan to refer to them as
A) false realities.
B) undocumented processes.
C) myths.
D) shortcuts.

Question

Quizplus · Accepted Answer

Meyer and Rowan refer to these contradictory uses of rules in bureaucracy as "myths" because they are formal structures that are ceremonially adopted but not necessarily followed in practice.

Members of Organizations Claim They Follow the Formal Rules and Procedures