Question 1

"We respect our employees and value their diversity" is an example of a statement that you are most likely to find in the organization's _____.

Accepted Answer

Mission statements typically articulate the organization's core values, beliefs, and purpose, including its approach to diversity and its commitment to its employees. Strategic and tactical goals and plans may also reference these values and goals, but a statement specifically focused on employee respect and diversity is most likely to be found in the company's mission statement.

Question 2

_____ refers to a broadly stated definition of the organization's business scope and operations that distinguishes it from similar types of organizations.

Accepted Answer

A mission statement is a broad statement that defines the organization's business scope and operations. It distinguishes the organization from similar types of organizations by outlining its purpose and goals. A mission statement provides direction and focus for the organization, helping to guide decision-making and strategic planning efforts. The other options (B, C, D, E) are not an appropriate definition of the term.

Question 3

Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what performance management concept?

Accepted Answer

Management by objectives is a performance management concept that involves setting specific goals with employees and then monitoring and evaluating their progress toward achieving those goals. By focusing both manager and employee efforts on these agreed-upon objectives, there is a greater likelihood of achieving goal attainment.

Question 4

A statement that can identify distinguishing characteristics of an organization is known as a(n):

Accepted Answer

A mission statement serves as a brief statement of an organization's purpose and identifies its distinguishing characteristics. A goals statement outlines the specific outcomes an organization aims to achieve. A values statement reflects the ethical and moral standards that an organization holds itself accountable to. An income statement is a financial statement that shows an organization's revenues and expenses over a given period of time. A competitive-edge statement highlights the unique advantages an organization has over its competitors.

Question 5

Managers use _____ to direct employees and resources toward achieving specific outcomes that facilitate the organization to perform both efficiently and effectively.

Accepted Answer

The answer of Managers use _____ to direct employees and...

Question 6

Which of the following are described by mission statements?

Accepted Answer

Mission statements can encompass corporate values, product quality, and human capital, as well as other aspects of a company's purpose and goals.

Question 7

A management team has decided to promote employee development by providing multiple online training tools.This involves establishing goals in which strategy map category?

Accepted Answer

Learning and growth goals involve employee development and promoting learning through various tools and techniques, which includes online training tools. Therefore, the promotion of employee development through online training tools falls under the category of learning and growth goals.

Question 8

Which of the following statements is NOT true in the context of characteristics of effective goals?

Accepted Answer

Setting goals for every aspect of perceivable employee behavior is not practical or effective. Goals should focus on key areas that drive performance and results.

Question 9

_____ provide action steps with which an organization intends to implement and attain its strategic goals.

Accepted Answer

The answer of _____ provide action steps with which an...

Question 10

The _____ is the department manager's tool for periodic activities.

Accepted Answer

The operational plan is a department manager's tool for periodic activities, as it outlines specific actions and tasks to be taken to achieve short-term goals and objectives. A strategic plan is a long-term plan that guides decision-making and goal-setting for the entire organization, while conventional and targeted goals are not commonly used terms in business management.

Question 11

Goals that define the finer outcomes that major divisions and departments must achieve for the organization to reach its overall goals are called:

Accepted Answer

Tactical goals are specific and measurable outcomes that must be achieved by departments and divisions to support the overall achievement of the organization's strategic goals. Strategic goals are broader, more long-term goals that relate to the overall direction and success of the organization. Operational goals are focused on the day-to-day activities and processes of the organization. Gantt charts and contingency plans are tools used to support the achievement of goals, but they are not types of goals themselves.

Question 12

"We seek to become the premier business school in the South West" is an example of a statement most likely to find in a University's _____.

Accepted Answer

The statement appears to describe the overall purpose and aspirations of the university, which is most likely to be found in the mission statement rather than tactical or operational goals and plans.

Question 13

Which of the following represent plans,developed at the lower levels of the organization's that specify action steps required that facilitate achieving operational goals that support tactical planning activities?

Accepted Answer

Operational plans are developed at the lower levels of the organization and specify action steps required to achieve operational goals that support tactical planning activities. Tactical plans are developed at the middle level of the organization and support the implementation of strategic plans. Supervisory plans and organizational plans are not commonly used planning terms. Strategic plans are developed at the highest level of the organization and outline the long-term goals and objectives of the organization.

Question 14

Which of the following is a visual representation of the key drivers of an organization's success,showing to some extent the cause-and-effect relationships among goals and plans?

Accepted Answer

A strategy map is a visual representation of an organization's key drivers of success, showing cause-and-effect relationships among goals and plans. It helps to align day-to-day operations with long-term strategy and communicate the organization's strategy to stakeholders. Operational plans are detailed plans for achieving specific objectives, while a Gantt chart is a tool used for project management to track tasks and timelines. SWOT analysis is a tool used to identify an organization's strengths, weaknesses, opportunities, and threats. A strategic plan is a comprehensive plan outlining an organization's long-term goals and strategies.

Question 15

The organization's rationale that underpins its future existence is known as the organization's _____.

Accepted Answer

The answer of The organization's rationale that underpins its future...

Question 16

The official goals of the organization are best represented by their disclosure of their _____.

Accepted Answer

Strategic goals are the official goals of an organization, representing its long-term aims and direction.

Question 17

Which of the following refer to specific results expected from individual departments and some individuals.

Accepted Answer

Operational goals focus on specific results expected from individual departments and some individuals, such as increasing sales or improving efficiency. Tactical goals and strategic goals are more overarching and generally relate to the entire organization or a larger scope of work. Operational plans are specific plans to achieve operational goals, and mission statements are broader statements of an organization's fundamental purpose.

Question 18

A long-term time frame is most closely associated with a firm's:

Accepted Answer

A long-term time frame usually refers to a period of 3-5 years or more, which is most closely associated with strategic plans. Operational plans are short-term plans typically covering a period of less than a year, while tactical plans are medium-term plans covering a period of 1-3 years. Mission plans and tactical goals are not commonly used terms in business planning.

Question 19

_____ goals lead to the attainment of _____ goals,which in turn lead to the attainment of _____ goals.

Accepted Answer

The answer of _____ goals lead to the attainment of...

Question 20

_____ are definable as broad statements of where the organization wants to be in the future.

Accepted Answer

Strategic goals are broad statements that define where an organization wants to be in the future. Operational goals are specific and measurable targets that an organization sets for itself on a day-to-day basis. Tactical goals focus on specific initiatives, projects or programs that an organization undertakes to achieve its goals. Tactical plans are specific plans that outline the steps required to achieve tactical goals.

Quiz 7: Managerial Planning and Goal Setting