Because we value loyal customers like you, we have enclosed a coupon for $20 for your next meal at Kelseys Original Roadhouse is an effective closing statement for a negative-news message.
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Q1: An important goal when delivering negative-news messages
Q9: A good technique for de-emphasizing negative news
Q12: A good way to begin a negative-news
Q18: When you have negative news to deliver,one
Q62: An important part of a negative-news message
Q64: The bad feelings associated with disappointing news
Q66: You should never apologize in a negative-news
Q72: Because employees act as agents of their
Q76: We again extend our sincere apologies for
Q79: Because bad news can be difficult for
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