Katelyn must turn down a request for a charitable contribution, and she's not sure how her reader will respond. She should, therefore, use the direct strategy for her message.

Question

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The direct strategy is typically used when the message is expected to be well-received or when the reader prefers straightforward communication. In this case, since Katelyn is unsure of the reader's response, an indirect strategy might be more appropriate to soften the refusal.

Katelyn Must Turn Down a Request for a Charitable Contribution