Which Statement Does NOT Describe the Use of Business Letters

Which statement does NOT describe the use of business letters as a communication channel in today's digital age?

A) In certain situations, letters are still the preferred channel of communication for delivering messages inside an organization.
B) Businesses continue to give letters to customers a high priority because these messages encourage product feedback, project a favourable image of the organization, and promote future business.
C) Business letters are less likely than electronic media to be intercepted, misdirected, forwarded, retrieved, or otherwise inspected by unintended recipients.
D) Business letters presented on company stationery carry a sense of formality and importance not possible with e-mail.