Which of the Following Statements Does NOT Accurately Describe a Characteristic

Which of the following statements does NOT accurately describe a characteristic of routine response messages?

A) A reply message written on company stationery or sent using a company e-mail address is a legally binding contract.
B) In addition to supplying answers, a response message should promote your organization and its products.
C) Routine response messages generally use the indirect organizational pattern.
D) Use the subject line of a routine response message to refer to an earlier correspondence so that you can omit this reference in the opening of your letter.