Which of the following is the most accurate statement about apologizing in an adjustment message?
A) If you apologize, use a standard phrase such as We apologize for any inconvenience we may have caused.
B) Apologies should be avoided because they are counterproductive.
C) Apologies should be made early and briefly.
D) Never apologize in an adjustment message for fear of lawsuits.
Correct Answer:
Verified
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