Kyoung has a cellphone that stopped working properly within the warranty period. He plans to write a claim letter to the company. Because he feels his request to have his cellphone repaired at no cost is justified and will be granted, which of the following should he use?

Question

Quizplus · Accepted Answer

The direct strategy is appropriate when the writer expects a positive response, as it clearly states the request or claim upfront.

Kyoung Has a Cellphone That Stopped Working Properly Within the Warranty