Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories. Which of the following is one of those categories?
A) DMAIC
B) Customer and Market focus
C) Standardization
D) Control
E) Inspection protocols

Question

Quizplus · Accepted Answer

Customer and Market Focus is one of the seven major categories in the Baldrige Award criteria, which evaluates how organizations understand and meet the needs and expectations of their customers and markets.

Applicants for the Baldrige Award for Total Quality Management Must