Leading-edge companies have focused on customer satisfaction, with a goal to develop long-term, mutually beneficial relationships with customers. Which of the following dimensions of a business environment does this illustrate?
A) The economic environment
B) The global environment
C) The social environment
D) The competitive environment

Question

Quizplus · Accepted Answer

The competitive environment refers to the factors that affect a company's ability to compete in the marketplace, including customer satisfaction.

Leading-Edge Companies Have Focused on Customer Satisfaction, with a Goal