In recent years, service differentiation among retailers has ________.
A) increased at a steady rate
B) decreased
C) stayed the same
D) increased exponentially
E) tripled

Question

Quizplus · Accepted Answer

Service differentiation among retailers has decreased in recent years, as many retailers have focused on cost-cutting measures and standardizing processes to improve efficiency and reduce prices. This has led to a more similar shopping experience across different retailers, with fewer distinguishing factors in terms of service.

In Recent Years, Service Differentiation Among Retailers Has ________