Behaviours that are not required of organizational members but that contribute to and are necessary for organizational efficiency,effectiveness,and competitive advantage are known as:
A)instrumental values
B)Organizational Citizenship Behaviours (OCBs)
C)job satisfaction
D)attitudes
E)norms

Question

Quizplus · Accepted Answer

Organizational Citizenship Behaviours (OCBs) refer to voluntary actions by employees that are not part of their formal job requirements but help improve the overall functioning and environment of the organization.

Behaviours That Are Not Required of Organizational Members but That