Dora always smiles and says the customers come first when there are issues at work.At home,she confesses to being tired of dealing with customers and feels that many customers are taking advantaging of the business.What is occurring?

Question

Quizplus · Accepted Answer

Dora's espoused values (what she says) are that customers come first, but her enacted values (what she truly feels and experiences) are that she is tired of dealing with customers and feels they take advantage of the business.

Dora Always Smiles and Says the Customers Come First When