In your role as a department supervisor,you are confronted by a senior employee who claims that she should not have been passed over for a promotion.You don't have decision authority but can only recommend to the plant manager decisions concerning promotions.You listen to the employee's protest but inform her that there is nothing you can do and direct her to your supervisor and the human resource department.What technique are you using?

Question

Quizplus · Accepted Answer

You are using due process nonaction, which involves directing the employee to follow formal procedures without taking any direct action yourself.

In Your Role as a Department Supervisor,you Are Confronted by a Senior