The following represent significant influences that brought on the "quality revolution" in the United States EXCEPT the:
A) loss of national competitiveness.
B) findings of the American Customer Satisfaction Index (ACSI).
C) popularity of "Made in Japan" products in the country.
D) broadcast of the NBC special program, If Japan Can, Why Can't We?

Question

Quizplus · Accepted Answer

The findings of the American Customer Satisfaction Index (ACSI) were actually one of the significant influences that brought on the quality revolution in the United States. The other choices are all correct and were important factors that drove American companies to focus on improving the quality of their products and services to remain competitive in the global market.

The Following Represent Significant Influences That Brought on the "Quality