The President's Quality Award is the (U.S.)federal government's equivalent of the Malcolm Baldrige National Quality Award.
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Q14: Customers are commonly involved in the delivery
Q15: The production of services typically requires a
Q16: The definitions of quality as applied to
Q17: Many companies now require that their suppliers
Q18: Market research and active solicitation of customer
Q20: A service can be defined as any
Q21: In a typical manufacturing system,which of the
Q22: A 1998 study by the President's Advisory
Q23: Which of the following is NOT a
Q24: The purchasing department can help a firm
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