Over the years,the Malcolm Baldrige National Quality Award criteria have been improved to include all of the following shifts in emphasis EXCEPT:
A) from supplier quality to supplier partnerships.
B) from a focus on current customers to a focus on current and future customers and markets.
C) from human resource utilization to human resource development and management.
D) from intra-industry rivalries to intra-industry alliances.
Correct Answer:
Verified
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