Herzberg's theory suggests that ignoring _____ factors such as supervision,working conditions,salary,peer relations,status,and security will produce dissatisfaction and negatively impact the work environment,while enhancing the _____ factors will produce a positive effect.
A)satisfying; dissatisfying
B)maintenance; motivating
C)internal; external
D)stabilizing; enriching

Question

Quizplus · Accepted Answer

Herzberg's theory divides factors that affect job satisfaction and motivation into two categories: maintenance factors (also called hygiene factors), including supervision, working conditions, salary, peer relations, status, and security, which, if absent or inadequate, can cause dissatisfaction among employees; and motivating factors, such as achievement, recognition, growth, and responsibility, which, if present and appropriately addressed, can lead to job satisfaction and motivation. Therefore, the best choice is B, as it reflects Herzberg's theory of maintenance and motivating factors.

Herzberg's Theory Suggests That Ignoring _____ Factors Such as Supervision,working