The major obstacle in describing and classifying the behavioral observations is:
A)the lack of management involvement in driving customer-facing skills.
B)identifying instances of behavioral inconsistencies.
C)developing operational definitions of behavioral characteristics.
D)the resistance of the frontline workforce to such classifications.

Question

Quizplus · Accepted Answer

Developing operational definitions of behavioral characteristics is the major obstacle in describing and classifying behavioral observations. This involves creating a clear and consistent framework for identifying and recording specific behaviors, which can be challenging due to the subjective nature of customer interactions and the complexity of human behavior.

The Major Obstacle in Describing and Classifying the Behavioral Observations