Action Arena gives its booth supervisors the authority to decide when to give a free ticket for a future event to a customer who has been to a performance that ended early or that experienced technical difficulties at some point. This is an example of

Question

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Empowerment is the process of giving employees the authority to make decisions and take actions on behalf of the organization. In this case, the booth supervisors are given the authority to decide when to give a free ticket to a customer who has been to a performance that ended early or that experienced technical difficulties at some point. This is an example of empowerment because the booth supervisors are given the authority to make a decision that will benefit the customer and the organization.

Action Arena Gives Its Booth Supervisors the Authority to Decide