Shannon Colbert, a business major at Urban College, is focused on her dream of becoming a manager for a major company. Armen Krikorian, a manager at Shoe Shack, believes his team should show unfailing courtesy to customers. Shannon demonstrates ________ values, while Armen demonstrates ________ values.
A)leading; planning
B)planning; leading
C)introverted; extraverted
D)terminal; instrumental
E)instrumental; terminal

Question

Quizplus · Accepted Answer

Shannon demonstrates terminal values, which are end-goals or desired outcomes, such as becoming a manager. Armen demonstrates instrumental values, which are the means or behaviors, such as showing courtesy, to achieve terminal values.

Shannon Colbert, a Business Major at Urban College, Is Focused