The expectations of customers that matter most to them are known as "critical to quality" issues in Six Sigma terminology.
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Q2: In Six Sigma,a problem is defined as
Q3: A Six Sigma project might span an
Q4: "Low hanging fruit" refers to apparent quality
Q5: A Six Sigma quality level means that
Q6: Within the service sector,Six Sigma is beginning
Q8: A change in the quality level from
Q9: The improvement methodologies proposed by Deming,Juran,and Crosby
Q10: Idea gathering is done in the Analyze
Q11: Half the tolerance is equal to the
Q12: Six Sigma represents a quality level of
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