When a consumer does not have much personal experience with a realtor (e.g., a first-time home buyer), he will form expectations from
A) an extrapolation of past experiences with professional service providers.
B) newspaper articles.
C) his last visit with his doctor.
D) an extrapolation of past experiences with service industry staff.

Question

Quizplus · Accepted Answer

Consumers often form expectations based on their past experiences with similar professional service providers, even if they haven't directly interacted with a realtor before.

When a Consumer Does Not Have Much Personal Experience with a Realtor