In the QFD process,a _____ forms the basis for a quality control plan delivering those critical characteristics that are crucial to achieving customer satisfaction,as specified in the last house of quality.
A)control point
B)key process
C)quality parameter
D)key result area

Question

Quizplus · Accepted Answer

A control point is a point in a process where a measurement or observation is made to ensure that the process is operating as intended. In the QFD process, control points are used to monitor the critical characteristics that are crucial to achieving customer satisfaction.

In the QFD Process,a _____ Forms the Basis for a Quality