KARLEE's steps of customer focus,leadership,involvement of people,process approach,system approach,continual improvement,and factual approach are collectively called the:
A)KARLEE code.
B)gold standard.
C)exemplification of principles of total quality in its business practices.
D)standards of care.

Question

Quizplus · Accepted Answer

KARLEE's steps are a set of principles that exemplify total quality in business practices. They are not a code or standard of care, but rather a framework for achieving excellence in customer focus, leadership, involvement of people, process and system approach, continual improvement, and factual approach. Therefore, the best choice is option C.

KARLEE's Steps of Customer Focus,leadership,involvement of People,process Approach,system Approach,continual Improvement,and