Dissatisfied individual and business customers seldom complain to the organization about the problems.
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Q1: The "conformance" dimension of a service depends
Q3: Customer contact employees are often the only
Q4: Customer satisfaction or dissatisfaction takes place during
Q5: In the context of the gap model,a
Q6: According to the Kano Model,"satisfiers" are the
Q7: Complaints allow an organization to learn about
Q8: Customer relationship management systems help organizations to
Q9: The internal customers of a company are
Q10: Affinity diagrams help firms to efficiently organize
Q11: Customer -supplier partnerships help organizations to improve
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