Most women in the township of Adington prefer to visit Sharon's Hair Salon because of the attractive interiors,well-designed equipment,and neatly dressed employees.Which of the following dimensions is influencing customer perceptions of quality in the above scenario?

Question

Quizplus · Accepted Answer

Tangibles refer to the physical appearance of the service facility, equipment, and employees. In this scenario, the attractive interiors, well-designed equipment, and neatly dressed employees are the tangibles that are influencing the customer perceptions of quality.

Most Women in the Township of Adington Prefer to Visit