Organizations that share quality,customer satisfaction,and financial performance results with its employees and customers often exhibit poor performance in comparison with organizations which do not share such information.

Question

Quizplus · Accepted Answer

There is research evidence to suggest that sharing quality, customer satisfaction, and financial performance results with employees and customers can lead to improved performance and increased motivation. This is because transparency and open communication can build trust, encourage collaboration, and foster a culture of continuous improvement. However, it is important to note that the effectiveness of sharing such information depends on how it is communicated, interpreted and acted upon by different stakeholders. Poor performance is more likely to be the result of ineffective use of information, lack of accountability or misalignment of goals and incentives.

Organizations That Share Quality,customer Satisfaction,and Financial Performance Results with Its