Which of the Following Is NOT True About an Effective

Which of the following is NOT true about an effective listening system?

A) Listening is the first action to take when initiating a social media campaign.
B) Although customers are on social media,they rarely think that a given brand is also there.
C) Marketers must primarily hear what is being said about the brand and act upon what they hear.
D) The ways customers rate,rank,critique,and praise a brand are important for marketers.