Henry,a Travel Consultant,treats His Customers with Respect and Helps Them

Henry,a travel consultant,treats his customers with respect and helps them with the vast knowledge that has earned him a good reputation.However,he is not as skilled in giving individual attention to customers or in anticipating and understanding their priorities.Henry scores ______.

A) high on assurance but low on empathy
B) low on both assurance and empathy
C) high on both assurance and empathy
D) low on assurance but high on empathy