The more labor-intensive the service, the less uniform will be the output.
Correct Answer:
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Q3: Research suggests that among the service quality
Q4: A solution-centered approach starts with the product
Q5: An emphasis on strict quality control standards
Q6: For services, capacity is a substitute for
Q7: In the marketing of business services, items
Q9: Simultaneous production and consumption requires that the
Q10: Business-to-business service firms are more likely to
Q11: Planning capacity on the basis of peak
Q12: A pure service, by definition, accompanies the
Q13: The actual performance by the service provider
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