Careful listening is one of the most powerful influencing skills. Which one of the following statements about influencing is NOT true?
A)Paraphrasing is particularly useful when decisions need to be made.
B)Reflection of feeling is useful to feed back mixed emotions.
C)Direct and firm confrontation helps clients identify their errors.
D)A good summary brings together many thoughts, feelings, and behaviors.

Question

Careful listening is one of the most powerful influencing skills. Which one of the following statements about influencing is NOT true?
A)​Paraphrasing is particularly useful when decisions need to be made.
B)​Reflection of feeling is useful to feed back mixed emotions.
C)​Direct and firm confrontation helps clients identify their errors.
D)A good summary brings together many thoughts, feelings, and behaviors.

Quizplus · Accepted Answer

Direct and firm confrontation may not always be effective in influencing, as it can lead to defensiveness rather than helping clients identify their errors.

Careful Listening Is One of the Most Powerful Influencing Skills