Before moving out of their apartment, Nayma and Jake decided to have their carpets cleaned by Stanley Steemer, a company specializing in professional carpet cleaning. The carpet cleaners arrived on time, cleaned the carpets, and drove away in their bright yellow van; only then did the couple see that they did a good job. Nayma and Jake were unable to judge the service before they bought it, which illustrates the ________ of services.
A) inconsistency
B) inseparability
C) inventory costs
D) intangibility
E) interdependence

Question

Quizplus · Accepted Answer

Services are intangible, meaning they cannot be evaluated before purchase, unlike physical goods.

Before Moving Out of Their Apartment, Nayma and Jake Decided