When Chengru last got her drive-through order at the fast-food restaurant, she thought the employee who helped her was cold and unfriendly. The food tasted good but was overshadowed by the employee's demeanor. Since then, Chengru often says something derogatory to her friends about the restaurant based on this single experience. This is an example of which issue associated with services?

Question

Quizplus · Accepted Answer

Inseparability refers to the fact that services are produced and consumed simultaneously, meaning the customer's experience is directly affected by the service provider's behavior, as seen in Chengru's experience.

When Chengru Last Got Her Drive-Through Order at the Fast-Food