When banks are closed, they can offer value to their customers through automatic teller machines (ATMs). This self-service technology also comes with a downside since the ATMs are perceived as being less
A) convenient.
B) reliable.
C) personal.
D) safe.
E) accurate.

Question

Quizplus · Accepted Answer

ATMs are often perceived as less personal because they lack the human interaction that customers experience when dealing with bank tellers.

When Banks Are Closed, They Can Offer Value to Their