The Emergency Room Staff in Houston's Largest Hospital Was Pleasantly

The emergency room staff in Houston's largest hospital was pleasantly surprised when a four-day Fourth of July weekend brought in few accident victims for treatment. They know from experience that such public holidays usually have high rates of accidents. For the hospital's business office, the lower demand for the emergency room services means

A) a break in the service continuum.
B) its services are no longer tangible.
C) its services can be separated from the staff.
D) the hospital has idle production capacity.
E) an opportunity for gap analysis.