One of the primary differences between tangible goods and services involves a consumer's ability to make prepurchase evaluations; tangible products have ________ properties, whereas services have ________ properties.
A) consistent; inconsistent
B) search; experience
C) inconsistent; consistent
D) experience; search
E) gap; encounter

Question

Quizplus · Accepted Answer

Tangible products have search properties, which means consumers can evaluate them before purchase. Services have experience properties, meaning they are evaluated after consumption.

One of the Primary Differences Between Tangible Goods and Services