Services provided by specialized professionals, such as medical diagnoses and legal services, have certain properties or characteristics that the consumer may find impossible to evaluate even after their purchase or consumption. These are ________ properties.
A) customer contact
B) credence
C) capacity
D) contract
E) relationship
Correct Answer:
Verified
Q101: There are five key dimensions of service
Q102: Sterile Feral, Inc., is a nonprofit organization
Q103: Evan works for the Geek Squad, mostly
Q104: Services performed by surgeons or lawyers are
Q105: To reduce the uncertainty created by _
Q107: Which of the following is a key
Q108: The type of analysis that compares the
Q109: A person can establish expectations for a
Q110: Josh is looking for a new smartphone
Q111: As a dimension of service quality, responsiveness
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents