Sterile Feral, Inc., is a nonprofit organization that catches wild or stray cats, and then neuters, vaccinates, and releases them. Veterinarians are particularly impressed with how effectively and safely the organization performs its service each and every time. With which service quality dimension are veterinarians most impressed?

Question

Quizplus · Accepted Answer

Reliability refers to the ability to perform the promised service dependably and accurately, which is what impresses the veterinarians about the organization's consistent and effective performance.