Many of the changes in the services industry in the future will be driven by which of these factors?
A) reverse marketing
B) global development
C) global service branding
D) sustainability
E) ethnocentricity
Correct Answer:
Verified
Q177: The relationships between internal marketing, internal service
Q178: The tangibles that make up the service,
Q179: In the seven Ps of services marketing,
Q180: The customer experience with a service should
Q181: Airlines use load factor as a _
Q183: An airline's load factor refers to
A) the
Q184: Integrating the service component of the marketing
Q185: Most services have a limited capacity due
Q186: In a capacity management report from a
Q187: Capacity management refers to
A) integrating the service
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